Paul Rocha

My ability to deliver exceptional customer and client service is a trademark of my professionalism. I possess
extensive knowledge of operations, policies, call centers, and procedures and the ability to streamline
procedures and develop policy recommendations that enhance organizational effectiveness. I consider
myself an excellent communicator because I can easily interact with and influence colleagues at all
levels of the organization to achieve goals. I pride myself on bringing a high personal
commitment to every task.

 

Throughout my career, there has never been a time where I have not put all
clients (employees, managers, and partners) needs first. My goal is always to have the person I am
serving gain a better understanding of how I can help them consistently and leave not only with
that knowledge but also with having been served in a way that exceeded expectations.

I am a culturally adept and inspiring mentor who successfully builds high-performing teams, whether in
a formal role or as a colleague. By learning and applying information quickly, I can contribute
significantly and almost immediately, regardless of my role in the organization.